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Service & Support
- Protecting your investment, enhancing your performance

We undertake to provide our clients with a complete solution and maintain our quality of service throughout the life of the product. You can rely on manufacturing control software that is totally fit for purpose and we back this up with effective, on-going, targeted support to optimise your performance and extract the maximum value from your investment.

From the beginning, Berkeley Myles Solutions works closely with you to bring your ProgressPlus installation into productive operation quickly and effectively, providing full support, training and implementation. We can tailor ProgressPlus to your precise requirements, either by configuring the software or by adding extra functionality, seamlessly integrating these modifications into the core solution. This exclusive service gives you the best of both worlds –the flexibility of a tailored system and the reliability of one that is tried and tested.

Continual Development

Our on-going development programme to incorporate enhancements into the product makes sure that ProgressPlus maintains its leading position. We encourage customers to make suggestions for future developments. We also run local customer forums to discuss what we have done, what we plan to do and what customers would like us to do. As a customer you will be welcome at all these events.

Remote monitoring of ProgressPlus sites

Online tools play a vital part in helping us to detect and resolve problems and maintain quality of service. ISL Light is an instant remote support solution. It lets you give our Support Team secure access to any PC in your company running ProgressPlus. ISL Light is easy to use and requires no installation, configuration or maintenance. All you need for instant assistance is a live Internet connection.